Customer Support

Call Us: +91 44 42984541

HDBFS - Celebrating Customer Service Week
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It is our constant endeavour to provide you with the best of products & service in financial services.

This is your space, if you want to get in touch with us for any service related requests or queries. We are equally happy to receive feedback, suggestion or complaint.

In you are in need of any loan from HDB, please click on Apply Online to get in touch with us. We will ensure that your voice reaches us and is acted upon promptly.

Information on our grievance handling and escalation of complaints will be available in all our offices. If you have a complaint or Grievance about our Products and Services including services provided by our Outsourced agencies, please feel free to contact us.

Customer Service Timings at all HDB branches will be from 10:00 am to 4:00 pm (Mon to Sat, excluding 1st & 2nd Saturdays, National Holidays and Regional Holidays). Regional Holidays list is available at all our branches.

  • Step1

    Queries / Feedback / Complaints

    You can reach us for any query/complaint through any of our access channels mentioned below:

    Call us: +91 44 4298 4541 (10.00 am to 6.00 pm, Monday-Friday & 10.00am to 2.00pm on 1st & 2nd Saturdays excluding national holidays & Regional holidays). Regional Holidays list is available at all our branches.

     Email Us: Please click on this link Query/Request/Complaint/Feedback

     Visit Us (Check for your nearest branch on the Home page) or

     Write to Us

    (Existing Customers: Please quote your Loan Account Number to our Customer Support Officer when you call or email)

    You will receive a response within 10 working days.
  • Step2

    Complaints Redressal

    If the resolution of your complaint provided in Step 1 does not meet your expectation or you did not receive a response within the defined timescales; you can send in your escalations to our Customer Services Manager. Please click on this link Customer Escalations.

    (Please quote your Ticket or Request Number along with your Loan Account Number to our Customer Escalations Team when you call or email)

    You will receive a response within 10 working days.
  • Step3

    Grievance Redressal Officer

    If the resolution of your complaint provided in Step 2 does not meet your expectation or you did not receive a response within the defined timescales; you can send in your escalations to our Grievance Redressal Officer. Please click on this link GRO Escalations.

     Call us: +91 44 42984542 (10.00 am to 6:00 pm, Monday-Friday, excluding national holidays & Tamil Nadu State holidays)

     Write to Us

    (Please quote your Ticket or Request Number along with your Loan Account Number to our Customer Escalations Team when you call or email)

    You will receive a response within 10 working days.

    Grievance Redressal Officer

    (For all complaints inclusive of digital lending, MFI loans, Fintech related matters & digital lending Apps)

    Mr. Harish Kumar

    HDB Financial Services Limited

    New No: 128/4F, Old No: Door No. 53 A,
    4th Floor M. N. Office Complex, Greams Road,
    Chennai - 600006

    Telephone - 044 42984542

    E-mail: Click here to lodge complaint

  • If after having followed Steps 1, 2 and 3 your issue remains unresolved or if you have not received response within 30 days of lodging a complaint, you may approach the Banking Ombudsman appointed by the Reserve Bank of India. The Reserve Bank-Integrated Ombudsman Scheme 2021

    HDB realizes that quick and effective handling of complaints as well as prompt corrective & preventive actions to improve processes are essential to provide excellent customer service to all segments of customers. To achieve this, HDB shall strive maintain following turnaround time frames for responding and final resolution to the customer complaints received.

    • # Nature of Complaint Turn Around Time (TAT) in working days for
      resolution (excluding point 4)
      1 Loan agreements and loan related T + 20
      2 Waiver/ Refunds T + 20
      3 Prepayment & closure documents T + 20
      4 Insurance related Grievance T + 13
      5 Others T + 20
    • If you have a complaint or a Grievance about our Products and Services including services provided by our Outsourced agencies, please contact our Branch-In-charge.
    • Information on our grievance handling and escalation of complaints will be available in all our offices.
    • All complaints received shall be handled as following:
      First level Branch Manager/Branch-in-charge.
      Next Level Regional Business Head
      Next Level Grievance Redressal Officer

  • Nodal Officer(s) / Ombudsman

     Email / Call us / Write to us: Nodal officer customer support Details

    Contact Details of NBFC Ombudsman

    If your complaint/concern is not redressed within a the agreed TAT, you can lodge a complaint on RBI CMS portal - https://cms.rbi.org.in

    OR

    Complaint letter can be sent to the below mentioned address:

    Centralised Receipt and Processing Centre (CRPC),
    Reserve Bank of India,
    Central Vista, Sector 17,
    Chandigarh 160017

    Attachments:

     Salient features of Integrated Ombudsman Scheme 2021

     Form of Complaint

     The Reserve Bank-Integrated Ombudsman Scheme 2021


    (Please quote your Ticket or Request Number along with your Loan Account Number to our Customer Escalations Team when you call or email)

Company shall ensure that all the complaints received are recorded and resolved, but shall also ensure effective monitoring / escalation mechanism to the senior functionary responsible so as to make sure that none of the complaints remain unresolved.

The Unit shall be responsible for providing adequate resolution to all escalated complaints received at their end.

Complaints shall be resolved in a proper and time bound manner with detailed advice to the customer. In case the resolution needs time, an interim response, acknowledging the complaint shall be issued.

If your complaint/ dispute is not redressed within a period of one month, you may file a:

  • Complaint with RBI on https://cms.rbi.org.in.
  • Complaint can also be filed in physical mode to:

    'Centralised Receipt and Processing Centre (CRPC)'
    Reserve Bank of India,
    Central Vista, Sector 17
    Chandigarh 160017