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  • Festival Consumer Offer for Commercial Vehicle & Tractor Loans Assured Voucher Upto Rs.50,000* + Chance to Win an Exciting Gift

    Know More Apply Now

  • Assured Gifts on Auto Loans Gifts Upto Rs.1 Lakh*

    Know More Apply Now

  • Shop the latest iPhone 16 Now live with HDBFS

    Know More Apply Now

  • Apple Watch Series 10 Available Now live with HDBFS

    Know More Apply Now

  • No Cost EMI on Apple Products Now get your favorite Apple products with No Cost EMI Schemes

    Know More Apply Now

  • Instant Personal Loan Get an Instant Personal Loan now for upto Rs. 25 Lakhs!

    Know More Apply Now

  • Instant Pre-approved Offers Apply for Pre-approved loans in just 5 mins with Zero documentation!

    Apply Now

  • HDB ontheGo App One application to view & manage your loan account & also apply for new loan

    Download Now
Download App
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  • Festival Consumer Offer for Commercial Vehicle & Tractor Loans Assured Voucher Upto Rs.50,000* + Chance to Win an Exciting Gift

    Know More Apply Now

  • Festival Consumer Offer for CD/DPL Cashback Offer Upto Rs.21,000* + Assured Voucher Upto Rs.50,000*

    Know More Apply Now

  • Get Petrol Voucher on Two Wheeler Loans Petrol Voucher of Rs.2,000*

    Know More Apply Now

  • Assured Gifts on Auto Loans Gifts Upto Rs.1 Lakh*

    Know More Apply Now

  • Shop the latest iPhone 16 Now live with HDBFS

    Know More Apply Now

  • Apple Watch Series 10 Available Now live with HDBFS

    Know More Apply Now

  • No Cost EMI on Apple Products Now get your favorite Apple products with No Cost EMI Schemes

    Know More Apply Now

  • Instant Personal Loan Get an Instant Personal Loan now for upto Rs. 25 Lakhs!

    Know More Apply Now

  • Instant Pre-approved Offers Apply for Pre-approved loans in just 5 mins with Zero documentation!

    Apply Now

  • HDB ontheGo App One application to view & manage your loan account & also apply for new loan

    Download Now

HDBFS - Celebrating Customer Service Week

HDBFS - Celebrating Customer Service Week

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  3. Customer Service Week

HDBFS - Celebrating Customer Service Week

Customer Centricity has always been HDB's top priority to bolster this strong facet, HDB has launched an innovative initiative called "Customer Service Week".

This initiative follows a pattern of One Week = One State.

To add further, the initiative aims to create awareness amongst walk in customers on HDB's various Self -Service tools that customers can use to manage their loan account or apply for a new loan, digital payments options available, grievance mechanism and RBI's Internal Ombudsman Scheme

A customer feedback is also be taken to gauge the quality of service provided and expected, bringing in continual improvement.

Schedule for Customer Service Week

SR NO. STATE REGION MONTH DATE STATUS
1 MADHYA PRADESH WEST OCTOBER '24 07th - 11th COMPLETED
2 TELANGANA SOUTH OCTOBER '24 14th - 19th COMPLETED
3 ASSAM / MEGHALAYA / TRIPURA WEST OCTOBER '24 21st - 26th COMPLETED
4 WEST BENGAL / SIKKIM SOUTH NOVEMBER '24 04th - 08th COMPLETED
5 PUNJAB / CHANDIGADH / J&K NORTH NOVEMBER '24 11th - 16th COMPLETED
6 TAMILNADU, PUDUCHERRY EAST NOVEMBER '24 18th - 23rd SCHEDULED
7 GUJARAT WEST DECEMBER '24 02nd - 06th SCHEDULED
8 DELHI NCR NORTH DECEMBER '24 09th - 13th SCHEDULED
9 KARNATAKA SOUTH DECEMBER '24 16th - 21st SCHEDULED
10 ODISHA EAST DECEMBER '24 23rd - 28th SCHEDULED
11 MAHARASHTRA / GOA SOUTH JANUARY '25 06th - 10th SCHEDULED
12 ANDHRA PRADESH EAST JANUARY '25 13th - 18th SCHEDULED
13 HARYANA NORTH JANUARY '25 20th - 25th SCHEDULED
14 KERALA SOUTH FEBRUARY '25 03rd - 07th SCHEDULED
15 BIHAR / JHARKHAND EAST FEBRUARY '25 10th - 15th SCHEDULED
16 RAJASTHAN SOUTH FEBRUARY '25 17th - 22nd SCHEDULED
17 HIMACHAL PRADESH, UTTARAKHAND EAST MARCH '25 03rd - 07th SCHEDULED
18 UTTAR PRADESH NORTH MARCH '25 10th - 15th SCHEDULED
19 CHHATISGARH WEST MARCH '25 17th - 22nd SCHEDULED
SR NO. STATE REGION MONTH DATE STATUS
1 ASSAM / MEGHALAYA / TRIPURA EAST APRIL '24 8th - 12th COMPLETED
2 TELANGANA SOUTH APRIL '24 15th - 20th COMPLETED
3 MADHYA PRADESH WEST APRIL '24 22nd - 27th COMPLETED
4 PUNJAB / CHANDIGADH / J&K NORTH MAY '24 06th - 10th COMPLETED
5 WEST BENGAL / SIKKIM EAST MAY '24 13th - 18th COMPLETED
6 TAMILNADU / PUDUCHERRY SOUTH MAY '24 20th - 25th COMPLETED
7 GUJARAT WEST JUNE '24 3rd - 7th COMPLETED
8 DELHI NCR NORTH JUNE '24 10th - 15th COMPLETED
9 KARNATAKA SOUTH JUNE '24 17th - 22nd COMPLETED
10 ANDHRA PRADESH SOUTH JULY '24 1st - 5th COMPLETED
11 MAHARASHTRA / GOA WEST JULY '24 8th -12th COMPLETED
12 ODISHA EAST JULY '24 15th - 20th COMPLETED
13 HARYANA NORTH JULY '24 22nd - 27th COMPLETED
14 RAJASTHAN WEST AUGUST '24 5th - 9th COMPLETED
15 KERELA SOUTH AUGUST '24 12th - 17th COMPLETED
16 BIHAR / JHARKHAND EAST AUGUST '24 19th - 24th COMPLETED
17 HIMACHAL PRADESH / UTTARAKHAND NORTH SEPTEMBER '24 2nd - 6th COMPLETED
18 CHHATISGARH WEST SEPTEMBER '24 9th - 14th COMPLETED
19 UTTAR PRADESH NORTH SEPTEMBER '24 16th - 21st COMPLETED
SR NO. STATE REGION MONTH DATE STATUS
1 TELANGANA SOUTH SEPTEMBER '23 11th - 16th COMPLETED
2 MADHYA PRADESH WEST SEPTEMBER '23 18th - 23rd COMPLETED
3 ASSAM EAST OCTOBER '23 3rd - 6th COMPLETED
4 DELHI NCR NORTH OCTOBER '23 9th - 13th COMPLETED
5 TAMILNADU SOUTH OCTOBER '23 16th - 21st COMPLETED
6 MAHARASHTRA / GOA WEST NOVEMBER '23 6th - 10th COMPLETED
7 PUNJAB / CHANDIGADH NORTH NOVEMBER '23 20th - 25th COMPLETED
8 WEST BENGAL EAST DECEMBER '23 4th - 8th COMPLETED
9 ANDHRA PRADESH SOUTH DECEMBER '23 11th - 16th COMPLETED
10 GUJARAT WEST DECEMBER '23 18th - 23rd COMPLETED
11 SIKKIM / MEGHALAYA / ORISSA EAST JANUARY '24 1st - 5th COMPLETED
12 HARYANA NORTH JANUARY '24 8th - 12th COMPLETED
13 KARNATAKA SOUTH JANUARY '24 15th - 20th COMPLETED
14 RAJASTHAN WEST FEBRUARY '24 5th - 9th COMPLETED
15 UTTAR PRADESH NORTH FEBRUARY '24 12th - 17th COMPLETED
16 BIHAR / JHARKHAND EAST FEBRUARY '24 19th - 24th COMPLETED
17 KERELA SOUTH MARCH '24 4th - 8th COMPLETED
18 CHHATISGARH WEST MARCH '24 11th - 16th COMPLETED
19 HIMACHAL PRADESH / UTTARAKHAND NORTH MARCH '24 18th - 23rd COMPLETED

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