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Customer Centricity has always been HDB's top priority to bolster this strong facet, HDB has launched an innovative initiative called "Customer Service Week".
This initiative follows a pattern of One Week = One State.
To add further, the initiative aims to create awareness amongst walk in customers on HDB's various Self -Service tools that customers can use to manage their loan account or apply for a new loan, digital payments options available, grievance mechanism and RBI's Internal Ombudsman Scheme
A customer feedback is also be taken to gauge the quality of service provided and expected, bringing in continual improvement.
SR NO. | STATE | REGION | MONTH | DATE | STATUS |
---|---|---|---|---|---|
1 | ASSAM / MEGHALAYA / TRIPURA | WEST | APRIL'25 | 07th - 11th | SCHEDULED |
2 | TELANGANA | SOUTH | APRIL'25 | 14th - 19th | SCHEDULED |
3 | MADHYA PRADESH | WEST | APRIL'25 | 21st - 26th | SCHEDULED |
4 | PUNJAB / CHANDIGADH / J&K | NORTH | MAY'25 | 05th - 09th | SCHEDULED |
5 | TAMILNADU, PUDUCHERRY | EAST | MAY'25 | 12th - 17th | SCHEDULED |
6 | WEST BENGAL / SIKKIM | SOUTH | MAY'25 | 19th - 24th | SCHEDULED |
7 | ODISHA | EAST | JUNE'25 | 02nd - 06th | SCHEDULED |
8 | DELHI NCR | NORTH | JUNE'25 | 09th - 13th | SCHEDULED |
9 | GUJARAT | WEST | JUNE'25 | 16th - 21st | SCHEDULED |
10 | KARNATAKA | SOUTH | JUNE'25 | 23rd - 28th | SCHEDULED |
11 | HARYANA | NORTH | JULY'25 | 07th - 11th | SCHEDULED |
12 | ANDHRA PRADESH | EAST | JULY'25 | 14th - 19th | SCHEDULED |
13 | MAHARASHTRA / GOA | SOUTH | JULY'25 | 21st - 26th | SCHEDULED |
14 | RAJASTHAN | SOUTH | AUGUST'25 | 04th - 08th | SCHEDULED |
15 | BIHAR / JHARKHAND | EAST | AUGUST'25 | 11th - 16th | SCHEDULED |
16 | KERALA | SOUTH | AUGUST'25 | 18th - 23rd | SCHEDULED |
17 | HIMACHAL PRADESH, UTTARAKHAND | EAST | SEPTEMBER '25 | 08th - 12th | SCHEDULED |
18 | CHHATISGARH | WEST | SEPTEMBER '25 | 15th - 20th | SCHEDULED |
19 | UTTAR PRADESH | NORTH | SEPTEMBER '25 | 22nd - 27th | SCHEDULED |
SR NO. | STATE | REGION | MONTH | DATE | STATUS |
---|---|---|---|---|---|
1 | MADHYA PRADESH | WEST | OCTOBER '24 | 07th - 11th | COMPLETED |
2 | TELANGANA | SOUTH | OCTOBER '24 | 14th - 19th | COMPLETED |
3 | ASSAM / MEGHALAYA / TRIPURA | WEST | OCTOBER '24 | 21st - 26th | COMPLETED |
4 | WEST BENGAL / SIKKIM | SOUTH | NOVEMBER '24 | 04th - 08th | COMPLETED |
5 | PUNJAB / CHANDIGADH / J&K | NORTH | NOVEMBER '24 | 11th - 16th | COMPLETED |
6 | TAMILNADU, PUDUCHERRY | EAST | NOVEMBER '24 | 18th - 23rd | COMPLETED |
7 | GUJARAT | WEST | DECEMBER '24 | 02nd - 06th | COMPLETED |
8 | DELHI NCR | NORTH | DECEMBER '24 | 09th - 13th | COMPLETED |
9 | KARNATAKA | SOUTH | DECEMBER '24 | 16th - 21st | COMPLETED |
10 | ODISHA | EAST | DECEMBER '24 | 23rd - 28th | COMPLETED |
11 | MAHARASHTRA / GOA | SOUTH | JANUARY '25 | 06th - 10th | COMPLETED |
12 | ANDHRA PRADESH | EAST | JANUARY '25 | 13th - 18th | COMPLETED |
13 | HARYANA | NORTH | JANUARY '25 | 20th - 25th | COMPLETED |
14 | KERALA | SOUTH | FEBRUARY '25 | 03rd - 07th | COMPLETED |
15 | BIHAR / JHARKHAND | EAST | FEBRUARY '25 | 10th - 15th | COMPLETED |
16 | RAJASTHAN | SOUTH | FEBRUARY '25 | 17th - 22nd | COMPLETED |
17 | HIMACHAL PRADESH, UTTARAKHAND | EAST | MARCH '25 | 03rd - 07th | COMPLETED |
18 | UTTAR PRADESH | NORTH | MARCH '25 | 10th - 15th | COMPLETED |
19 | CHHATISGARH | WEST | MARCH '25 | 17th - 22nd | COMPLETED |