HDB Financial Services Limited ("HDBFS"), a non-banking financial company registered with the Reserve Bank of India ("RBI") has agreed to sanction a Consumer Durable Product/ Digital Product/ Lifestyle Product Loan ("Loan") to you ("Borrower") on the basis of and subject to the terms and conditions set out below. The Sales Finance Loan Application Form ("SFLAF"), the sanction letter(s) and the Key Fact Statement(s) (as defined hereinafter)shall form an integral part of these Declaration cum Terms and Conditions of Consumer Durable Product/Digital Product/Lifestyle Product ("Terms and Conditions") The SFLAF, these Terms and Conditions, the sanction letter(s), the Key Fact Statement and any other document(s) designated as such by HDBFS shall collectively be referred to as the "Loan Documents":

1. GRANT OF THE LOAN

1.1 At the request of the Borrower, relying upon the representations and warranties made by the Borrower and subject to these Terms and Conditions, HDBFS has agreed to provide the Loan to be utilized by the Borrower solely towards purchase of the consumer durable/digital/lifestyle product(s) set out in the Loan Documents ("Product(s)").

1.2 The Loan shall be provided only to such persons whom HDBFS in its sole discretion, determines are eligible for the grant of the Loan.

1.3 The Loan shall be disbursed by directly making payment of the Loan to the concerned merchant, details of whom are set out in the SFLAF ("Relevant Merchant"), and the disbursement of the Loan by HDBFS to the Relevant Merchant shall be deemed to be a disbursement by HDBFS to the Borrower.

1.4 The Borrower acknowledges and agrees that the aforesaid Loan amount is of a non- revolving nature and once used will not once again become available on repayment of the Loan or any part thereof.

1.5 HDBFS may at its own discretion and upon Borrower's request, also finance the Borrower for the insurance premium of insurance policy taken by Borrower as per Borrower's own wish from any insurance company of Borrower's choice and as acceptable to HDBFS, which sum(s) shall be added to the principal amount under the Loan and all the terms and conditions shall be additionally applicable thereto All expenses, charges, including Delayed Installment Payment Charge fees, taxes etc. as applicable on any such insurance shall be incurred and paid by the Borrower, however in case paid by HDBFS on Borrower's behalf, the Borrower shall reimburse the same to HDBFS within 24 hours of HDBFS' demand. The Borrower shall instruct the insurance company to add HDBFS as loss payee in any such insurance policy. For the purposes of these Terms and Conditions, (i) "Delayed Installment Payment Charge" shall mean such charges payable to HDBFS at the rate specified in the Loan Documents, or at such other rate as communicated in writing by HDBFS to the Borrower from time to time; (ii) "Key Fact Statement(s)" shall mean the document(s) pertaining to the important terms and conditions in relation to the Loan as mutually agreed between the Borrower and HDBFS, set out in the format required under the notification no. RBI/2024-25/18 DOR.STR.REC.13/13.03.00/2024-25 dated April 15, 2024, and titled 'Key Facts statements (KFS) for Loans and Advances' issued by RBI, annexed to these Terms and Conditions in the Schedule I hereto, and such Key Fact Statement(s) forms an integral part of these Terms and Conditions

2. 2. PAYMENT OF PRINCIPAL AND INTEREST

2.1 The Borrower hereby agrees to make payment of the principal amount due on the Loan as set out in the SFLAF along with interest computed at the rate set out in the SFLAF and the Key Fact Statement(s) ("Interest Rate"), in the form of equated monthly installments ("EMIs") through the tenure of the Loan, which tenure has been explicitly opted by the Borrower and is set out in the Loan Documents at an annualized rate. It is agreed and understood by the Borrower that the obligation of the Borrower to pay the EMIs as more particularly described in Schedule I hereto, the SFLAF and the Key Fact Statement(s), along with charges including Delayed Installment Payment Charge, expenses and any other dues and money payable by the Borrower to HDBFS under the terms contained hereunder, as outstanding from time to time and whether any of them due or not are hereinafter (collectively referred to as "Outstanding Balance")is absolute and unconditional and there shall be no amendment to the SFLAF of the EMIs payable to HDBFS unless expressly permitted by HDBFS in writing.

2.2 (a) The mode of payment of the EMIs as explicitly opted for by the Borrower, is set out in the SFLAF.

(b) If the Borrower has opted to make payment of the EMIs (i) by way of standing instructions ("SIs"), (ii) through automated clearing house ("ACH"), (iii) electronic clearing system ("ECS"), or (iv) by way of or through any other electronic clearing mandate as allowed by the RBI from time to time then the Borrower shall provide HDBFS with proof of irrevocable SIs or ACH mandates or ECS mandates or such other electronic clearing system mandates given by the Borrower to its bank, as acceptable to HDBFS, for facilitating the payment of the EMIs in respect of the Loan on the relevant due dates. The Borrower undertakes to have and maintain sufficient balance in the account in respect of which the Loan linked SIs/ ACH/ ECH/ any other electronic clearing mandates have been provided for the payment of the EMI, on each of the due dates.

(c) In the event that any of the modes of payments as aforesaid are not available to the Borrower, the Borrower shall be entitled to make payment of the EMIs by way of post-dated cheques ("PDCs") and the Borrower shall provide to HDBFS such number of PDCs drawn in favour of HDBFS as intimated by HDBFS at the time of purchase of the Product and such PDCs shall be mandatorily signed by the Borrower himself for the purposes of payment of the EMIs in respect of the Loan on the relevant due dates. The PDCs issued by the Borrower shall be dated as of each of the due dates and shall be drawn in an amount equal to the EMIs to be made on the relevant due dates.

(d)Notwithstanding anything mentioned in this Clause 2.2 above, and without prejudice to any rights that may be available to HDBFS hereunder or in law, if any Sis or PDC or ECS or ACH mandate or any other electronic clearing mandate, as the case may be, provided by the Borrower is not honoured on the relevant due date for any reason whatsoever, without prejudice to the rights available to HDBFS hereunder or under applicable laws, HDBFS may at its discretion, choose to direct the Borrower to make payment of its EMIs by way of cash payments in respect of the Loan.

2.3 The Borrower hereby agrees, acknowledges and confirms that he/she has agreed to issue the said PDCs / SIs/ ACH/ ECS/ other electronic or clearing mandate voluntarily in discharge of Outstanding Balanc in respect of the Loan and that the same were not intended to be and have not been issued as and by way of a security for any purpose whatsoever. The Borrower hereby confirms that he/she is aware of the fact that any dishonor of any of the PDCs / SIs/ACH/ ECS/ other electronic or clearing mandate so issued would constitute an offence under section 138 of the Negotiable In

2.4 Without prejudice to the rights of HDBFS hereunder and in law, in case of delay in payment of the Outstanding Balance, the Borrower shall be liable to pay to HDBFS, Delayed Installment Payment Charge, on the entire Outstanding Balance from the date of default till the date of payment of the Outstanding Balance.

2.5 The Borrower shall be entitled to make prepayment of the Outstanding Balance (but not a part thereof, by giving to HDBFS 30 (thirty) days' notice in writing of the Borrower's intention to prepay and paying the Outstanding Balance, in full, to HDBFS, subject to payment of prepayment charges as set out in the Loan Documents. The prepayment charges shall be payable over and above any other amounts payable by the Borrower under the terms hereof.

2.6 HDBFS shall have the right to vary the Interest Rate from time to time, at its sole discretion or as per the guidelines/rules/regulations issued by the RBI. In the event that the Interest Rate is varied, HDBFS shall furnish to the Borrower a revised computation of the EMIs and the Borrower undertakes to pay the EMIs as recalculated by HDBFS to adjust for the change in Interest Rate.

2.7 Notwithstanding anything to the contrary contained herein, the Borrower acknowledges and agrees that HDBFS may in its sole and absolute discretion and without assigning any reason thereof make a demand on the Borrower at any time to forthwith repay all or part of the amounts outstanding in relation to the Loan, including the principal amount of the Loan and interest, if any accrued thereon, and the Borrower shall be bound to forthwith and in any event not later than 48 hours of HDBFS making such demand make payment of such amounts demanded without any delay and demur.

2.8 If after the Loan is disbursed, the transaction for the purchase of the Product for which Loan has been utilized is cancelled, either by the Borrower or the Relevant Merchant, HDBFS in its sole discretion shall have to right to either (i) make a demand on the Borrower to forthwith repay all the amounts outstanding in relation to the Loan, including the principal amount of the Loan and interest, if any accrued thereon; or (ii) permit the Borrower to continue making payment of the EMIs as per the SFLAF. In any event, the cancellation of the transaction shall not affect the obligations of the Borrower to make payment of the balance EMIs. The Borrower further agrees that the amounts already paid towards interest and/or principal on the Loan shall not be reversed or repaid by HDBFS to the Borrower. For the purposes of these Terms and Conditions and the Loan and the loan granted to the Borrower hereunder, the processing office of HDBFS shall be deemed to be its Chennai branch, located at New No:128/4F Old No: Door No 53 A, 4th Floor Greams Road, M N Office Complex Chennai 600006.

2.9 Any payments made by/on behalf of/ for the Borrower or any realisations in relation to the Loan, security, shall be appropriated towards the outstanding balance in respect of the Loan and/ or Liabilities (as defined hereinafter) in the following order: (a) Firstly, towards costs and expenses incurred by HDBFS; (b) Secondly, towards any charges, commissions, fees, taxes, levies (wherever applicable); (c) Thirdly, towards Delayed Installment Payment Charge; (d) Fourthly, towards interest; (e) Fifthly, towards principal amount(s). Any statement of account furnished by HDBFS shall be accepted by and be binding on the Borrower and shall be conclusive proof of the correctness of the amounts mentioned therein except for any manifest error therein.

2.10 HDBFS shall classify the Borrower loan account as SMA/NPA upon the Borrower failing to make the repayment of the Outstanding Balance as stated under the SFLAF and the Key Fact Statement(s). In accordance with the Master Direction - Reserve Bank of India (Non-Banking Financial Company - Scale Based Regulation) Directions, 2023 dated October 19, 2023 bearing reference number RBI/DoR/2023-24/106 issued by the RBI, as amended, supplemented or replaced from time to time and such other circulars and/or notifications issued by the RBI varying, amending or replacing the same as applicable from time to time ("SBR Regulations"), the examples of SMA/NPA classification dates are set out in the Schedule I hereto and the Borrower confirms that it has read and understood the same.

3. OTHER PAYMENTS

3.1 The Borrower hereby agrees to make payment of all the fees and charges specified in the SFLAF (along with any taxes applicable thereto including, without limitation, service tax, goods and services tax (once applicable) and any other similar taxes).

3.2 The Borrower shall bear and pay all costs, expenses, fees, taxes (as applicable from time to time),duties (including stamp duties),charges and other imposts and obligations, existing as well as future, which may become payable by HDBFS in respect of the Loan, including without limitation (a) the execution of any documentation in relation to the Loan, (b) the servicing and administration of the Loan; and (c) the enforcement of the HDBFS's rights in respect of the Loan

3.3 The Borrower understands and agrees that the fees, charges and expenses as more particularly mentioned in the Loan Documents are subject to revision by HDBFS from time to time and such revision shall be intimated to the Borrower by HDBFS in writing. Any such variation/revision in the fees, charges and expenses shall have prospective effect.

4 REPRESENTATIONS AND WARRANTIES

4.1 The Borrower hereby represents and warrants on the date of these presents and thereon on each day during the continuance of the Loan that: (a)The Borrower is a citizen of India and is a person resident in India for all purposes under applicable law; (b) All information set out in these presents and furnished to HDBFS in connection with the Loan, whether through physical or electronic means, is true and correct, and is not false or misleading in any manner; (c) The Borrower is competent to contract under law and the Borrower availing of the Loan and performing the transactions contemplated by these presents and the obligations set out herein do not and will not conflict with any law or regulation or judicial order applicable to the Borrower or any agreement or document to which the Borrower is a party or which is binding upon it or any of its assets; (d) No steps have been taken or legal proceedings been started at the time of disbursement of the Loan with respect to the voluntary or involuntary bankruptcy of the Borrower or for the appointment of a receiver, administrator, trustee or similar officer of the Borrower or of any or all of the Borrower's assets or revenues; (e) the obligations undertaken by the Borrower under these Terms and Conditions are valid, binding and enforceable; (f) there is no suit, action or proceedings against the Borrower pending before any court of law or authority, which might affect the Borrower's liability to perform its obligations hereunder; (g) That no Event of Default or Material Adverse Effect has occurred, is continuing or might reasonably be expected to result from the execution of these Terms and Conditions and/ or obtaining the Loan; and (h) the Borrower is in compliance with all applicable laws, and not subject to any liability by reason of non-compliance with such applicable laws.

4.2 The details of the Product and the amounts set out in the invoice issued by the Relevant Merchant for the Product and countersigned by the Borrower, a copy of which is annexed hereto, are correct and have not been and will not be disputed by the Borrower.

4.3 Notwithstanding that the Product may be lost, stolen, damaged, defective or destroyed due to any reason including force majeure and/or by the act of either the merchant and/or Borrower and/or any other third party, whether while being delivered to the Borrower or thereafter, once the Loan has been disbursed by HDBFS, the obligations of the Borrower to continue making payment of the EMIs and to repay the Loan shall continue unaffected. However, on case to case basis, HDBFS at its sole discretion shall have a right to call upon the Borrower to pay all the dues pertaining to the Loan (including principal amount, interest and charges, etc.) forthwith.

5. SECURITY

5.1 The Outstanding Balanceshall be secured by the Product over which HDBFS shall have first and exclusive charge.

5.2 The demand promissory note ("DPN"), if any, given/ to be given by the Borrower in favor of HDBFS shall be enforceable for the repayment of the entire principal amount of the Loan and the interest payable thereon by the Borrower to HDBFS, notwithstanding any amount being repaid in relation to the Loan by the Borrower from time to time or the amount payable in respect of the Loan being reduced for any reason. Further, in case of death of the Borrower, the DPN given by the Borrower shall be invoked against his/ her legal heir/s, executors and/or administrators.

6. EVENTS OF DEFAULT

6.1 An Event of Default shall have occurred upon the happening of any event or circumstances mentioned hereunder: (a) The Borrower does not pay, on any due date, any amount payable in accordance with these Terms and Conditions; (b) If any SI or ECS or PDC or ACH mandate or any other electronic clearing mandate, as the case maybe, that is provided by the Borrower is not honored on the relevant due date for any reason whatsoever; (c) If any litigation, arbitration or administrative proceedings are filed against the Borrower which proceedings may in the sole opinion of HDBFS adversely affect the interests of HDBFS; (d) If the Borrower dies or is declared insolvent and if any action or other procedure or step is taken/ initiated (including the making of an application, serving of a demand notice, the presentation of a petition, the filing or service of a notice or the initiation of an insolvency resolution process under the Insolvency and Bankruptcy Code, 2016 (IBC)) against the Borrower or any demand notice is issued against the Borrower by any Person/ authority, for his insolvency, or the Borrower becomes subject to any proceeding (whether legal or otherwise) whatsoever for his insolvency or if a receiver, administrator, insolvency resolution professional, liquidator, supervisor, trustee or any such authority or person is appointed for the whole or part of his assets, properties of the Borrower under applicable law, including under the IBC or any other insolvency law or if the Borrower enters into any compromise, assignment or arrangement with any of its creditors or if the Borrower himself initiates any step towards any similar action as described hereinabove or if a moratorium or other protection from its creditors is declared or imposed under any applicable law on the Borrower; (e) If any representations and/or warranties contained in these presents are found to be untrue, misleading or incorrect, when made or deemed to be made; (f) If the Borrower is unable to meet any of its obligations when due to HDBFS or any other bank, financial institution or other lender; (g) There exists any circumstances which in the opinion of HDBFS jeopardizes HDBFS interest or security over the Product; (h) Any breach of the terms and conditions contained in these presents; (i) if the Borrower becomes of unsound mind or is affected by any other disability which affects the ability of the Borrower to satisfy his obligations hereunder; and/or (f) If the Borrower is unable to or has admitted in writing his inability to pay any of his indebtedness incurred from any of its lenders as they mature or when due and/ or suspends making payments on any of his debts by reason of actual or anticipated financial difficulties and (j) If any event/circumstance or any series of events/ circumstances occur, which in the sole opinion of the Company, might have a material adverse effect on the Borrower or his busines

6.2 Upon the occurrence of an Event of Default, all amounts due in respect of the Loan shall forthwith become due and payable to HDBFS, without any notice to the Borrower. The Borrower undertakes to forthwith surrender to HDBFS or its Upon the occurrence of an Event of Default, all amounts due in respect of the Loan shall forthwith become due and payable to HDBFS, without any notice to the Borrower. The Borrower undertakes to forthwith surrender to HDBFS or its representatives the Product(s), financed by HDBFS (or any other product of such value as approved by HDBFS which would satisfy the dues of HDBFS) and HDBFS, on behalf of Borrower, shall be entitled to take possession (actual or constructive) of the same and thereafter dispose of the same and adjust the proceeds against the amounts outstanding in relation to the Loan. If there is any deficit, the same shall be made good to HDBFS by the Borrower. Without prejudice to the generality of the foregoing and in addition thereto, HDBFS shall also be entitled to encash the PDCs / ECS/ ACH / SIs or any other electronic or other clearing mandate as provided by the Borrower until all the amounts outstanding in relation to the Loan are fully repaid.

6.3 Without prejudice to the generality of the foregoing and in addition thereto, upon the occurrence of an Event of Default, the Borrower shall be required to make payment of default interest at the rate set out in the SFLAF hereto from the date of occurrence of such Event of Default up to the when all amounts outstanding from the Borrower are repaid to HDBFS

6.4 If an Event of Default has occurred on account of a PDC / ECS/ACH / SIs or any other electronic or other clearing mandate as provided by the Borrower being dishonored, then HDBFS shall have the right to initiate legal proceedings under Section 138 of the Negotiable Instruments Act, 1881 against the Borrower.

7. NOTICE

7.1 All notices, approvals, instructions, demand and other communication given or made under these presents shall be in writing and may, subject to Clause (Notices) hereof, be given by facsimile, by personal delivery or by sending the same by pre-paid registered mail, if to the Borrower at his address or fax number as provided for in the SFLAF (or such other address or fax number as the Borrower has by 5 (Five) days' prior written Notice specified to HDBFS) and if to HDBFS at its Branch Address as provided in the SFLAF.

7.2 Any notice, approval, instruction, demand or other communication so addressed to the Borrower shall be deemed to have been delivered (a) if given or made by registered mail, 3 (three) days after posting; (b) if given by personal delivery at the time of delivery; and (c) if given or made by facsimile, upon receipt of a transmission report confirming dispatch. Provided that facsimile transmission shall be immediately on the same day followed by a copy of the notice by a reputable overnight courier. Any notice or communication so addressed to HDBFS shall be deemed to have been delivered only upon receipt by HDBFS.

8. GOVERNING LAW AND ARBITRATION

8.1 The validity, interpretation, implementation and resolution of disputes arising out of or in connection with the Loan and these Terms and Conditions shall be governed by the laws of India.

9. DISPUTE RESOLUTION

(a) Subject to sub-clauses (g) and (h) below, any dispute or disagreement arising out of or in connection with the Loan and these Terms and Conditions ("Dispute") shall be submitted to arbitration and shall be finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, with a sole arbitrator ("Arbitrator") to be appointed by HDBFS.

(b) The place of arbitration shall be Chennai, India and the arbitration shall be governed by the provisions of the Arbitration and Conciliation Act, 1996 and each of the Borrower irrevocably waive any objection it may have now or in the future to the laying of the venue of such arbitration proceedings and any claim that any such proceedings has/ have been brought in an inconvenient forum.

(c) The language of the arbitration proceedings shall be English.

(d) The award, including interim award(s) of the Arbitrator shall be final, conclusive and binding on all the parties concerned.

(e) Unless otherwise determined by the arbitrator, the costs and expenses of the arbitration, including, without limitation, the fees of the arbitrator, shall be borne by the Borrower. If HDBFS is required to enforce an arbitral award by initiating a legal action or proceedings of any kind, then the party against whom such legal action or proceedings are taken/ initiated shall pay all reasonable costs and expenses including inter alia, the attorney fees, cost of additional litigation or any other action as deemed necessary by HDBFS under applicable law.

(f) It is clarified that HDBFS shall, at its discretion, be entitled to consolidate and combine any arbitral or other legal proceedings initiated or proposed to be initiated under these Terms and Conditions with any arbitral or other legal proceeding initiated or proposed to be initiated under one or more of the other Documents.

(g) With reference to all or any matters referable/ capable of being referred to/ being instituted in courts and tribunals pursuant to or in relation to the process of arbitration as set out in sub-clauses (a) to (f) above, each party submits itself to the jurisdiction of the courts and tribunals at Chennai, India.

(h) Notwithstanding anything to the contrary contained hereinabove, with reference to all or any other matters which are not arbitrable/ capable of being arbitrated in the manner set out hereinabove and are required to be referred to/ be instituted in courts and tribunals, each Party submits itself to the jurisdiction of the courts and tribunals at Chennai, India.

(i) Notwithstanding what has been stated in sub-clauses (g) and (h) above, the Borrower acknowledge and agree that HDBFS may, in its absolute discretion, commence any legal action or proceedings arising out of these Terms and Conditions against the Borrower in a court, tribunal or any other appropriate forum situated in any other part of India and each of the Borrower irrevocably submit to and accept for itself and in respect of each of its property, generally and unconditionally, the jurisdiction of such court or tribunal, and the Borrower irrevocably waive any objection it may have now or in the future to the laying of the venue of any legal action or proceedings and any claim that any such legal action or proceedings has/ have been brought in an inconvenient forum.

(j) Subject to applicable law, nothing contained herein shall be construed as extinguishing, limiting or ousting the rights prejudicing any action undertaken by HDBFS and/or the remedies of/ available to HDBFS, if available now or in the future as against the Borrower under the Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002 and/or the Insolvency and Bankruptcy Code, 2016 and the rules and regulations framed thereunder, and HDBFS shall stand absolutely entitled to exercise such rights/remedies thereunder irrespective of the initiation, pendency, or continuation of any other arbitral or other legal action or proceedings

(k) Notwithstanding anything to the contrary contained hereinabove, in the event that HDBFS, as a result of a change in Applicable Law or otherwise, becomes entitled to recover the dues owed to it or be treated as a 'financial institution' under the Recovery of Debts Due to Banks and Financial Institutions Act, 1993 ("RDDBFI Act") and to exercise rights/remedies thereunder, the Borrower hereby expressly agree and consent that HDBFS shall be entitled to exercise the rights and remedies available to HDBFS under the RDDBFI Act including to recover the outstanding amounts/ dues from the Borrower or any other Persons, by filing proceedings with any of the debt recovery tribunals constituted thereunder. In addition, the Parties agree that in the event that HDBFS is empowered to exercise rights and powers under the provisions of the DRT Act as aforesaid, the provisions of sub-clauses (a) to (f) above and the agreement to arbitrate as between HDBFS and the Borrower, shall, at the option of HDBFS, cease to have effect In addition, the Parties agree that in the event that HDBFS is empowered to exercise rights and powers under the provisions of the DRT Act as aforesaid, the provisions of sub-clauses (a) to (f) above and the agreement to arbitrate as between HDBFS and the Borrower, shall, at the option of HDBFS, cease to have effect

(l) The provisions of the Clause 8 above and this Clause 9, shall survive the termination of these Terms and Conditions.

10. DISCLOSURE OF INFORMATION

10.1 The Borrower, hereby agrees and gives consent for the disclosure by HDBFS of all or any such information and data relating to the Borrower, any credit facility availed of/to be availed, by him/her, and default, if any, committed by him/her, in discharge of his/her obligation, as HDBFS may deem appropriate and necessary, to the following persons or entities who may use, process the said information and data disclosed by HDBFS in the manner as deemed fit by them:

(a) HDBFS' employees, agents, contractors, insurance providers or third party service providers or professional advisers whether in India or outside India;

(b) HDBFS' head office, branches, representative offices, subsidiaries, related corporations or affiliates or group companies, in India, or overseas;

(c) the RBI or any Credit Information Company and/ or any other agency authorized in this behalf by the RBI or any regulatory, supervisory or other authority, court of law, tribunal or person, in India or any other jurisdiction, where such disclosure is required by law, regulation, judgment or order of court or order of any tribunal;

(d) any actual or potential assignee(s) or novatee(s) or transferee(s) of any rights and obligations of HDBFS or other participants in any of its rights and/or obligations under these presents for any purposes connected with the proposed assignment or transfer;

(e) Any other bank/ banking company, non-banking financial company, housing finance company or any other financial institution whether incorporated in India or not.

10.2 The Borrower further acknowledges and agrees that:

(a) The aforesaid recipient Credit Information Company or any other agency may furnish for consideration, the processed information and data or products thereof prepared by them, to banks/financial institutions and other credit grantors or registered users, as may be specified by the RBI in this behalf;

(b) Any of the recipients of the information specified in Clause 10.1 (a) and (b) (Disclosure of Information) above may utilize the Borrower's information (including the contact information) to inform and market to the Borrower any other products and services offered by HDBFS and the Borrower hereby expressly requests and solicits such communications; and

(c) HDBFS and / or the RBI will have an unqualified right to disclose or publish the name of the Borrower as a willful defaulter in such manner and through such medium as HDBFS or the RBI in its absolute discretion may think fit.

11. MISCELLANEOUS

11.1 HDBFS does not hold any warranty or make any representation with respect to the availability, delivery, quality, merchantability or suitability of the Products and HDBFS shall not be liable for the same in any manner whatsoever.

11.2 HDBFS reserves the right to revise the terms and conditions set above which revisions shall take effect immediately on the Borrower being notified of the same

11.3 The Borrower acknowledges and confirms that HDBFS shall be entitled to receive fees from the Relevant Merchant, whether in the form of subvention fees or otherwise, in respect of the Product(s) sold by the Relevant Merchant to the Borrower and the Borrower hereby states that it has no-objection towards the payment of any such fees by the Relevant Merchant to HDBFS.

11.4 The Borrower shall not be entitled to any increase in the principal amount of the Loan either by reason of any increase in the purchase price of the Product or for any other reasons. However, in the event of any decrease in the purchase price of the Product, HDBFS may in its discretion reduce the principal amount of the Loan by way of a written communication to the Borrower.

11.5 The Borrower expressly understands that the terms and conditions set out herein are those applicable to a financing transaction and give rise to a relationship of debtor and creditor as between the Borrower and HDBFS and are not in respect of any service rendered/ to be rendered by HDBFS. Accordingly, the provisions of the Consumer Protection Act, 1986 shall not apply.

11.6 The Borrower shall:

(a) not use the Product for unlawful or anti-social purposes or to purchase jewellery or any other products the purchase of which is not eligible for finance by HDBFS

(b) not to remove the Product from the state where the Product is purchased without the written consent of HDBFS;

(c) do all such things and execute all such writings as HDBFS may require from time to time for duly or more perfectly securing the Outstanding Balance in relation to the Loan;

11.7 Any statement of accounts furnished by HDBFS regarding the balance amount due and payable by the Borrower in relation to the Loan shall be accepted by and be binding on the Borrower and shall be conclusive proof of the correctness of the amounts mentioned therein.

11.8 Set-off and Lien: Notwithstanding anything to the contrary in these presents or any other document/arrangement: (i) in respect of all and any of Borrower's present and future liabilities ("Liabilities") to HDBFS, its affiliates, group entities, associate entities, parent, subsidiaries, any of their branches (collectively "Relevant Entities"), each of HDBFS and the Relevant Entities shall in addition to any general lien or similar right to which any of them may be entitled by law, practice, custom or otherwise, have a specific and special lien on all the Borrower's present and future stocks, shares, securities, property, book debts, all moneys in all accounts whether current, savings, overdraft, fixed or other deposits, held with or in custody, legal or constructive, with HDBFS and/or any Relevant Entities, now or in future and (ii) separately, each of HDBFS and the Relevant Entities shall have an express right to, without notice to and without consent of the Borrower, set-off, transfer, sell, realize, adjust, appropriate all such amounts in all accounts (whether prematurely or upon maturity as per the Bank's discretion), securities, amounts and property as aforesaid (whether ear-marked for any particular Liability or not) for the purpose of realizing or against any of dues in respect of any of the Liabilities.

11.9 The Borrower agrees and undertakes that he/ she shall not be entitled to transfer or assign any of his/her rights or obligations under these presents to any person. The Borrower further agrees that HDBFS may at any time transfer, assign, securitize or novate its rights, benefits or obligations under these Terms and Conditions to any person and the Borrower hereby expressly consents to any such assignment, transfer and novation.

11.10 Borrower shall make good to, and save, defend and hold harmless HDBFS, its directors, employees, shareholders, agents, consultants, representatives from or against all, direct or indirect, claims, damages, losses, costs and expenses, including attorneys' fees arising out of/ in relation to any act, omission, breach, misrepresentation, fraud, misstatement or default by the Borrower and/or otherwise incurred by HDBFS as a result of any suit, investigation, etc., any other matter for any reason.

11.11 HDBFS shall be entitled at its discretion to engage/ avail of, at the risk and cost of the Borrower, services of any person/third party service provider/agent/agency, for anything required to be done for/ in relation to/ pursuant to the Loan, including collections, recovery of dues, enforcement of security, getting or verifying any information of the Borrower/ assets, and any necessary or incidental lawful acts/ deeds/ matters and things connected thereto, as HDBFS may deem fit.

11.12 The provisions of these presents shall be severable and any provision hereof prohibited by any law shall be ineffective to the extent of such prohibition without invalidating the remaining provisions hereof.

11.13 The Borrower also acknowledges that the execution of these Terms and Conditions would be complete only once the same is accepted by HDBFS. HDBFS also does not require to sign these Terms and Conditions in any physical form. HDBFS shall be deemed to have accepted this document by way of disbursing the Loan to the Borrower and upon disbursement of the Loan, the SLAF read together with these Terms and Conditions shall constitute a valid and binding agreement between the Borrower and HDBFS.

11.14 The Borrower agrees that the Schedule/(s), annexure/(s) set out hereunder, welcome letter and schedule/(s) thereto shall form an integral part of this Terms and Conditions

11.15 In order to raise any grievance which, the Borrower may have in relation to the Loan in respect of these Terms and Conditions, the Borrower can access HDBFS's website at https://www.hdbfs.com/customer-support at any point of time for grievance redressal mechanism. If a complaint in respect of a grievance has been received in writing from the Borrower, HDBFS shall endeavour to respond to the same in terms of its internal policies and procedures developed based on the directions as may be issued by the relevant regulator from time to time.
Notwithstanding the existence or continuance of such considerations or matters, whether being a valid grievance in terms hereof or otherwise, the Borrower's obligation in respect of the Loan including but not limited to its repayment obligations, shall be absolute, distinct and independent of such considerations or matters, whether being a valid grievance in terms hereof or otherwise

11.16 The Borrower hereby accepts and confirms that they have no objection to HDBFS administering the Loan through third parties. The Borrower confirms that HDBFS may, either partly or in full, delegate such of those activities to any third party including a recovery agent, as it may think fit in the circumstances. Such delegation of work, would include the right and authority to collect on behalf of HDBFS, the Outstanding Balance including other rights to send notices, demand, visiting the residence/office/business place of the Borrower, take possession of the security or contacting the Borrower to collect the Outstanding Balance, giving a valid receipt and granting effectual discharge to the Borrower and generally performing all lawful acts as the third parties may consider appropriate for the purposes. For the purpose aforesaid as for any other purpose at the sole discretion of HDBFS, HDBFS shall be entitled to disclose to the third party the details of the Borrower, the Loan, the Outstanding Balance and other information for effectively discharging the work assigned to the third party and the Borrower hereby consents to such disclosure by HDBFS.

11.17 HDBFS may in its discretion, but without being bound to, monitor or verify the application of any amount borrowed pursuant to the Loan Documents. Provided however that nothing herein shall restrict the right of HDBFS to monitor the use of the funds drawn down under the Loan. The Borrower undertakes to make available to HDBFS, or its authorised representative, internal and external auditors or otherwise required under Applicable Law, all such books, accounts, data, documents, equipment, premises and other property relevant to the performance of its obligations, undertaken in terms of the Loan Documents, including for the purpose of audit and inspection of the Borrower, as HDBFS may deem appropriate and the Borrower shall take all care and caution for facilitating such inspection and audit process, as may be required by HDBFS

The Borrower agrees that HDBFS shall have the right to appoint or cause the Borrower to appoint, whenever they consider necessary, any chartered accountant/cost accountant or firm of chartered accountants (hereinafter referred to as "the Auditors") for carrying out, an audit of the Loan account of the Borrower in case where there is a suspicion/ indication of wrongdoing or fraudulent activity in respect of the Loan account of the Borrower or, any specific assignment/s, to examine the financial and/or cost accounting systems and procedures adopted by the Borrower or as concurrent/ external/ internal auditors. The Borrower shall give full co-operation and provide the necessary assistance to the Auditor/s or firm so appointed by HDBFS in carrying out its examination and the audit report with respect to the above, shall be furnished to HDBFS within such time, as may be acceptable to and required by HDBFS. The costs, charges and expenses including professional fees and travelling and other expenses for such examination, shall be payable by the Borrower. In the event the Borrower fails to make such payment, HDBFS can pay such expenses to the Auditors, and the Borrower shall be liable to reimburse HDBFS for the said expenses.