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Festival Consumer Offer for Commercial Vehicle & Tractor Loans Assured Voucher Upto Rs.50,000* + Chance to Win an Exciting Gift
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Assured Gifts on Auto Loans Gifts Upto Rs.1 Lakh*
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No Cost EMI on Apple Products Now get your favorite Apple products with No Cost EMI Schemes
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Instant Personal Loan Get an Instant Personal Loan now for upto Rs. 25 Lakhs!
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Instant Pre-approved Offers Apply for Pre-approved loans in just 5 mins with Zero documentation!
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HDB ontheGo App One application to view & manage your loan account & also apply for new loan
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Festival Consumer Offer for Commercial Vehicle & Tractor Loans Assured Voucher Upto Rs.50,000* + Chance to Win an Exciting Gift
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Festival Consumer Offer for CD/DPL Cashback Offer Upto Rs.21,000* + Assured Voucher Upto Rs.50,000*
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Get Petrol Voucher on Two Wheeler Loans Petrol Voucher of Rs.2,000*
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Assured Gifts on Auto Loans Gifts Upto Rs.1 Lakh*
-
Shop the latest iPhone 16 Now live with HDBFS
-
Apple Watch Series 10 Available Now live with HDBFS
-
No Cost EMI on Apple Products Now get your favorite Apple products with No Cost EMI Schemes
-
Instant Personal Loan Get an Instant Personal Loan now for upto Rs. 25 Lakhs!
-
Instant Pre-approved Offers Apply for Pre-approved loans in just 5 mins with Zero documentation!
-
HDB ontheGo App One application to view & manage your loan account & also apply for new loan
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HDB realizes that quick and effective handling of complaints as well as prompt corrective & preventive actions to improve processes are essential to provide excellent customer service to all segments of customers. To achieve this, HDB shall strive maintain following turnaround time frames for responding and final resolution to the customer complaints received.
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# Nature of Complaint Turn Around Time (TAT) for resolution 1 Loan agreements and loan related T + 15 2 Waiver/ Refunds T + 15 3 Foreclosure & closure documents T + 15 4 Others T + 15 - If you have a complaint or a Grievance about our Products and Services including services provided by our Outsourced agencies, please contact our Branch-In-charge.
- Information on our grievance handling and escalation of complaints will be available in all our offices.
- All complaints received shall be handled as following:
First level Branch Manager/Branch-in-charge. Next Level Regional Business Head Next Level Grievance Redressal Officer - Company shall ensure that all the complaints received are recorded and resolved, but shall also ensure effective monitoring / escalation mechanism to the senior functionary responsible so as to make sure that none of the complaints remain unresolved.
- In case you are not satisfied with the resolution provided by the front office staff, you can write to the Grievance Redressal Cell either through an e-mail ( gro@hdbfs.com) or through a letter.
Customer Complaints received through Emails shall be responded through Email Only. - Alternatively, you can write to :
Mr. Harish Kumar K,
HDB Financial Services Limited
New No: 128/4F Old No: Door No: 53 A,
4th Floor Greams Road, M. N. Office Complex,
Chennai - 600006
gro@hdbfs.com
The Unit shall be responsible for providing adequate resolution to all escalated complaints received at their end. - Complaints shall be resolved in a proper and time bound manner with detailed advice to the customer. In case the resolution needs time, an interim response, acknowledging the complaint shall be issued.
- If your complaint / dispute is not redressed within a period of one month, you may appeal to
The Officer-in-charge
Reserve Bank of India
1st Floor, Department of Non-Banking supervision
Near Gandhi Bridge, Ahmedabad - 380006.