At HDB Financial Services, we understand the importance of adapting to the new-age digital world around us. We have proven our commitment to staying ahead of the curve by becoming the first NBFC to implement the National Payments Corporation of India’s (NPCI) e-KYC Setu system. This groundbreaking achievement marks a new era of customer onboarding. With e-KYC Setu, we combine speed, security, and ease, ensuring a seamless experience for all customers.

What Is NPCI’s e-KYC Setu?

The e-KYC Setu system is a plug-and-play solution designed to simplify the Know Your Customer (KYC) process. Created in collaboration with the Unique Identification Authority of India (UIDAI), this system allows customers to authenticate their identity using an OTP (One-Time Password). It eliminates the need for manual document uploads and in-person verification. Whether you’re opening a loan account or accessing other financial services, e-KYC Setu helps make the process as simple and secure as possible. The system uses the number linked with the customer’s Aadhaar to share an OTP to complete the verification. Customer’s simply have to input their Aadhaar followed by the OTP to complete their e-KYC and onboarding.

The landmark development is more than just a technological advancement. It marks a shift in how financial services are delivered. The plug-and-play model makes it easy for NBFC like HDB Financial Services to contribute to a more digitalised and inclusive economy.

Pioneering Digital-First Solutions at HDB

The integration of e-KYC Setu is a natural progression in our digital journey. From digital loan approvals to quick and easy application processes, we have consistently ensured our customers are in control and have complete oversight of all interactions. HDB has always been a frontrunner in embracing digital solutions. With a strong focus on leveraging digital technology, the company has taken significant strides in enhancing the financial ecosystem. From offering a wide range of financial products to ensuring smooth customer interactions, HDB has always worked towards making financial services more efficient and accessible.

Why e-KYC Matters for Customers

For customers, the benefits of HDB adopting NPCI’s e-KYC Setu are clear:

Speed

The entire process is swift, cutting down the time it takes to open an account or apply for a loan.

Convenience

You can complete your KYC verification from the comfort of your home or any location without the need for lengthy paperwork or multiple visits to the branch.

Security

The OTP-based authentication ensures your identity is securely verified in a highly regulated environment.

Additionally, the e-KYC Setu system can also work in an assisted mode, ensuring that customers who need support can still have a seamless onboarding experience.

e-KYC Setu - Ensuring Financial Inclusion

As the first NBFC to launch NPCI’s e-KYC Setu system, HDB Financial Services is setting a new standard in the industry. This move underscores our leadership in digital innovation. It also demonstrates our commitment to offering secure, convenient, and quick services to all our customers. The future of digital financial services looks promising and more inclusive than ever. Stay tuned as HDB continues to lead the charge in revolutionising the financial sector - one digital innovation at a time.