How do I get information on my existing loan?

You can get information such as the outstanding loan amount, number of instalments paid or remaining instalments, etc. by visiting our nearest branch in your city. You can also write to us at: [email protected]

What are the options to pay the Equated Monthly Instalments (EMI)?

You can pay the EMI either through Post-Dated Cheques (PDC) for the entire repayment period or through ECS (Electronic Clearing System). In case, you wish to avail of the ECS facility, please contact your nearest branch or write to us at: [email protected]

As an existing customer of HDB, can I avail another loan?

You can avail another loan depending on your previous loan repayment record. For more information, please contact your nearest branch or write to us at: [email protected]

What happens after I have paid the last instalment?

For your loans, a formal loan closure letter will be issued. In case you have a Loan Against Property, the property papers will be returned to you. If you have not received the property papers, then contact our branch or write to us at: [email protected]

How can I swap my cheques if I have changed my Bank account?

Visit our office in your city with a fresh set of Post-Dated Cheques from your new Bank account. Our customer service executives at the branch will arrange to have the cheques swapped for you. After seven working days, the original cheques will be couriered to you at your mailing address. There is also a processing fee of Rs.750/- (plus service charges extra as applicable) for swapping cheques.

Can I issue cheques from more than one Bank account?

Yes. We accept cheques from a maximum two Bank accounts, provided the Bank accounts are in your name.

In case of excess payment by me, when will I receive my refund cheque?

In case of excess payments, please inform our branch or write to us at: [email protected] and we will send a refund cheque of the excess amount through courier to your mailing address.

What is the Procedure for Refund of Tax Deduction at Source (TDS) on interest?

All repayments to be made by the borrower to HDBFS shall be made free and clear of, and without any deduction whatsoever including Tax Deduction at Source (TDS). The borrower shall deposit an amount equivalent to the TDS with the government treasury and provide HDBFS the TDS certificate in Form No. 16A downloaded from the TRACES website on a quarterly basis. Further, the TDS amount should be reflected in the FORM 26AS statement of HDBFS with 'F' status. HDBFS will refund to the borrower an amount equivalent to the TDS amount within 15 working days of the borrower furnishing the TDS certificate in the manner aforesaid on a quarterly basis at respective branch. However, the TDS refund claim will not be entertained by HDBFS after one year from the end of the year in which TDS is deductible.

Can I prepay my loan? What are the prepayment charges?

You can choose to prepay your loan anytime after 06 months of availing the loan and after payment of 06 EMIs. Please visit any of our branches with a Prepayment request letter as per format with supporting documents.

Prepayment charges are applicable on early closure of loans. Please Click here for the Prepayment request form and applicable charges.

What is CERSAI?

The Central Registry of Securitisation Asset Reconstruction and the Security Interest of India (CERSAI) is a Government Company licensed under Section 25 of the Companies Act, 1956. RBI has mandated that all the assets Mortgaged with non-SARFAESI notified banks / financial institutions (including NBFCs) be filed with a central repository - CERSAI.

Click here to read the RBI Circular (CERSAI).

Who will be charged CERSAI fees?

All the property mortgages created on or after March 31, 2011 will be charged CERSAI fees.

What are the CERSAI fees?

With service tax being revised to 14% from 1st June 2015, the revised CERSAI fee is Rs 570/- (500 + 70)

CERSAI fees for Existing HDB Financial Services Customers

If you have taken a loan against property between March 31, 2011 and December 10, 2014; CERSAI charges of Rs. 500/- (plus service charges extra as applicable) per property shall be debited in the existing borrower's loan account. CERSAI charges will reflect in the loan Statement of Account. You are requested to pay this one-time fee at any of the branches of HDB.